Morgan Weber

Morgan Weber

Speaker Bio

Morgan Weber is the founder of Lucky Pup Adventures pet sitting and Memory Flame remembrance candles in Sioux Falls, South Dakota. After a decade in design and working in leading architecture firms in the Northern Plains, Morgan was burnt out and unsatisfied with her career. She quit the corporate job to choose a fuller, happier life. She has spent the last 9 years growing their team of pet sitting professionals and providing high-quality care to their VIP (Very Important Pet) clients. Focusing on fostering great relationships with clients, Morgan believes in serving people clients with exceptional, authentic customer service while also providing pet clients with the best in-their-home care.

After her own experiences with burnout and the emotional challenges that come along with working in pet care, Morgan is also on a mission to educate and embolden other Pet Professionals to lead full, happy lives. As PSI 2022 Pet Sitter of The Year, Morgan got tired of hearing too many stories of colleagues giving more to their clients than they give to themselves. She is passionate about encouraging pet service providers to live life more like the dogs they serve: with joy, enthusiasm, and time for their favorite things. When she isn’t working, you can find Morgan making memories with her pups and curling with her husband and friends.

Topic: Relationship Building & Experience Making

Saturday, February 25th 2023​ – 12:30pm – 2:00pm

Wow Clients & Create Superfans Serving clients well is important; making them feel special is invaluable. Create your own business superfans through strategic “Wow and Delight” experiences. Learn ways to make your clients feel appreciated and cared for with (free, authentic) experiences and (meaningful, not costly) gifting to build meaningful relationships, improve client retention, and increase word-of-mouth referrals.

Honoring Loss: the emotional cost of care-giving

Sunday, February 26th 2023​ – 3:00pm – 4:00pm

Uncomfortable around grief and loss? Most of us are, yet loss is a more frequent occurrence the longer we are in business. Grief can be complicated, but being there for our clients and ourselves can be simple. Grow more comfortable with grief as a pet sitter by knowing what to say (and not to say), learning ways to help your clients through their loss, and identifying ways to honor our own grief of a client’s loss.